Provide Online Limited (POL) has established this Privacy Pledge to explain how it protects and manages the personal information that it collects from you (the customer) online.

Index (click to jump to a section)
1. Consent for Collection, Use and Disclosure
2. Accountability
3. Purposes for Collecting Personal Information
4. Limiting the Collection of Personal Information
5. Disclosure, Processing and Retention
6. Accuracy of Personal Information
7. Security Safeguards
8. Access to Personal Information

1. Consent for Collection, Use and Disclosure

Your use of the POL site and/or your registration for POL products and services constitute your consent to the terms of this Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not use the POL site.

POL may occasionally update this Privacy Policy. When it does, POL will also revise the "last update" date at the top of this Privacy Policy. In addition, POL will seek a customer's prior consent, by email, for any new uses or proposed disclosures of information collected from the customer prior to the change. POL will notify customers by email of changes to this policy that will affect information collected from them in the future. In certain circumstances, however, POL will not inform and obtain the consent of the customer, such as in connection with an investigation of a breach of an agreement, contravention of laws, an emergency where the life, health or security of an individual is threatened, the collection of a debt or in compliance with the request of a law enforcement agency or a court order.

A customer may withdraw his or her consent for collection, use and disclosure at any time by sending an email to unsubscribe@tradehandles.com. Please note that, if you do, POL may suspend its provision of products and services to you. When you unsubscribe, if you fall within the guarantee period for any POL product and you request a refund, the guarantee will be honored.

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2. Accountability

POL collects, at the time of your registration and your sign-on to its web site, certain "personal information" (information that personally identifies you) including but not limited to your name, email address, home or work address, telephone number, and information about your computer hardware and software (e.g. IP address, operating system, browser type, domain name, URL, access times, and referring web site addresses).

POL has implemented this Privacy Policy to protect personal information received from its customers, and to respond to any inquiries. The Privacy Policy also provides that POL will use appropriate contractual means to establish a comparable level of protection for personal information which is sent for processing by third parties on POL's behalf.

POL has designated responsibility for your personal information to its Privacy Officer, who ensures compliance with the principles in this Privacy Policy. Other POL individuals may be delegated to act on behalf of the Privacy Officer.

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3. Purposes for Collecting Personal Information

POL collects and uses personal information for the following Identified Purposes:

(a) to understand customer needs regarding POL's services;
(b) to develop and provide our web site and our products and services for our customers;
(c) to fulfill your requests for products, services or information;
(d) to communicate with customers and site visitors, when necessary, and to inform customers of upgrades, as well as of other products and services available from POL, its affiliates and third parties;
(e) to allow customers to access limited-entry areas of POL's site;
(f) to personalize some of our services and products for you and to deliver targeted advertisements and offers from POL and third parties;
(g) to bill accounts and maintain payment records;
(h) to comply with any applicable law, regulation, legal process or government request;<
(i)to respond to a legitimate claim, or to address our reasonable belief, that you are violating the rights of any third party or any of the agreements or policies that govern your use of the POL site or any POL product or service;
(j) to protect the services, products or rights of POL, including but not limited to the security or integrity of the POL site; and
(k)identify and resolve technical problems concerning POL's site, products and services.

POL also uses personal information in an aggregate form (i.e. not individually attributable to you) for its business analysis, operational, marketing and other promotional purposes.

If we hire other companies to provide some products or services on our behalf, then we will only provide those companies the personal information they need for the Identified Purposes, and we will limit their rights to use and further disclose your personal information as appropriate in the course of their work for us.

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4. Limiting the Collection of Personal Information

POL limits its collection of personal information to only that information which is necessary for the Identified Purposes. POL does not direct its site to, nor does it knowingly collect any personal information from children under the age of thirteen.

When you visit the POL web site, a cookie may be placed on your computer or the cookie may be read if you have visited the POL site previously. POL uses cookies to allow POL to determine which products and services you have already purchased so that POL does not provide redundant information to you, and, if you are an POL affiliate, to track POL sales made to customers referred by you so that you can receive compensation under our affiliate program. If you choose to not have your browser accept cookies from the POL web site, you may not be able to view all the text on the screens, or to experience a personalised visit, or to subscribe to certain service and product offerings on the POL site.

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5. Disclosure, Processing and Retention

POL does not sell, rent or disclose your personal information to anyone else, except:

In addition, as we continue to develop our business, we or our affiliates may sell or buy other businesses or entities, or we may merge with another company. In such transactions, personal information may be one of the transferred business assets. Also, in the event that POL or substantially all of its assets are acquired, your personal information may be one of the transferred assets.

Your information may be stored and processed in the United Kingdom, or in any other country in which POL or its affiliates, subsidiaries or agents maintain facilities. By using this web site, you consent to any such transfer of information outside of your country.

After your account becomes inactive (that is, if you request to be removed from our database), POL will keep your personal information in its archives. Your information will then be used only as necessary for tax reasons or to prove compliance with any applicable law.

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6. Accuracy of Personal Information

POL will use reasonable efforts to keep customer personal information accurate for the Identified Purposes, and for minimising the possibility of making inappropriate customer decisions based on such information. Customers are responsible for informing POL about changes to their personal information. You can do this by calling 0208 123 3336 or sending an email to our privacy department. POL will use new or updated personal information it receives from customers to update its own records.

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7. Security Safeguards

POL will use reasonable efforts to protect customers personal information.

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8. Access to Personal Information

POL will afford you a reasonable opportunity to review the personal information in your file, if you so request by calling 0208 123 3336, writing to:

Dowel.co.uk
Provide Online Ltd, Old Station Yard, Porters Lane Lenwade, Norfolk, NR9 5LR

or Fax: 0871 5227 437 

...or upon request to the Privacy Officer.

If POL is not able to provide access to some aspect of a customer's personal information, it will provide reasons for denying access such as; that by doing so would likely reveal personal information about a third party, or that it is confidential commercial information or attorney-client privileged communications, or that the information relates to a breach of an agreement or a contravention of law, or that its disclosure could reasonably be expected to threaten the life or security of another individual.

Customers have the right to request that inaccurate or incomplete information be amended as appropriate, by contacting POL or the Privacy Officer as described above. POL will promptly correct such personal information.

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